IMPORTANT NOTICE: Please read these terms carefully before services begin.
Thank you for choosing The Lighthouse Centre. Our aim is to provide high-quality professional services to children, adolescents, adults, and their families, and to collaborate appropriately with schools and other professionals where needed. By signing this document, the parent/guardian confirms that they have read, understood, and accepted the Centre's policies, procedures, and conditions of service prior to the commencement of any service.
1. Fees and Charges
The Lighthouse Centre's fees reflect the professional time, expertise, planning, preparation, administration, interpretation, report writing, follow-up, and direct clinical or educational work involved in the services provided. All fees are fixed and non-negotiable unless otherwise stated in writing by the Centre. Parents/guardians have the right to request the latest Price List before services begin. It is the responsibility of the parent/guardian to review the relevant fees and request clarification from the Administration Department before confirming or commencing any service. Failure to seek clarification before the start of services does not invalidate the applicable fees or charges.
2. Payment Terms
All services must be paid for in advance at the time of booking or scheduling unless otherwise agreed in writing by the Centre. Payments may be made in cash, by cheque, through approved financial payment platforms, or by major debit or credit cards. Payments made by major debit or credit card may be subject to an additional charge to cover bank or processing fees. No service will be provided without advance payment. Late or incomplete payment may result in postponement, suspension, or cancellation of services and removal of the child from the schedule until payment is settled in full. Assessment and evaluation services are non-refundable once booked and initiated. Intervention programmes may be refundable only in accordance with the refund policy below.
3. Assessment, Evaluation, and Report Delivery
Assessment and full psycho-educational evaluation charges include:
- The assessment process.
- Scoring, interpretation, and professional clinical formulation.
- Preparation of the written report.
- One scheduled Report Delivery & Feedback Session.
The Report Delivery & Feedback Session is the formal appointment during which the Lighthouse Centre delivers the report findings to the parent/guardian, explains the clinical interpretation, and reviews the main recommendations in their proper professional context. Written reports are not ordinarily sent in advance of the scheduled Report Delivery & Feedback Session. The Lighthouse Centre reserves the right to determine the timing, format, and method of release of all reports in accordance with its professional procedures and operational requirements. If a parent/guardian requests to receive the written report without attending the scheduled Report Delivery & Feedback Session, such request must be made in writing and may be granted at the discretion of the Centre. In such circumstances, the parent/guardian acknowledges that they are choosing to forgo the included Report Delivery & Feedback Session that forms part of the original service. Once the report has been released in this manner, the included session shall be considered waived and completed for administrative purposes. Any later request to review, explain, discuss, or clarify the report and its recommendations will require a separately booked and chargeable Report Delivery and Explanation Session or follow-up consultation. The purpose of the Report Delivery & Feedback Session is to communicate results clearly, responsibly, and in context. It is not intended to function as a pre-reading review period, an open-ended question session, a point-by-point dispute of findings, a cross-examination of the report, or an extended post-report debate by email, phone, WhatsApp, or in person. Any additional clarification, extended discussion, review of concerns, or further questions after the scheduled Report Delivery & Feedback Session must be arranged through a separate paid follow-up consultation appointment. The Lighthouse Centre reserves the right to limit the duration, format, and scope of report delivery and feedback sessions in accordance with scheduling, clinical judgment, and operational capacity.
4. Nature and Limits of Assessment
All psychological, cognitive, educational, behavioural, and developmental assessments involve professional judgment and contain an inherent margin of measurement error. Assessment scores, observations, and conclusions must therefore be interpreted in context and should not be treated as exact, fixed, or infallible statements of a child's abilities, difficulties, or future functioning. Assessment findings may be affected by multiple factors including, but not limited to attention, anxiety, emotional state, language ability, fatigue, motivation, cooperation, health, medication status, environmental distractions, and the accuracy and completeness of background information provided. The Lighthouse Centre interprets assessment findings on the basis of the child's full presentation, including history, observed behaviour, engagement, language and communication, emotional state, performance across the assessment battery, and relevant reports from parents, schools, and other professionals where available. No single score, subtest, questionnaire, or isolated observation is used in isolation to represent the entirety of a child's profile.
5. Reports and Clinical Opinions
All reports issued by The Lighthouse Centre reflect the professional clinical and/or educational opinion of the evaluation team based on the information available at the time of assessment. Clinical opinions and recommendations are based in part on case history, parent/guardian report, school information, direct observation, standardized test results, and other relevant records or information made available to the Centre. If relevant medical, educational, developmental, psychological, or behavioural information is withheld, omitted, altered, incomplete, or inaccurate, this may affect the accuracy, interpretation, conclusions, and recommendations of the service provided. The Centre accepts no responsibility for consequences arising from incomplete, misleading, or inaccurate information provided by parents/guardians or third parties. Assessment conclusions and recommendations do not guarantee educational outcomes, admission decisions, school placements, examination access arrangements, or acceptance by external professionals, schools, examination boards, insurers, or other third parties. A completed report may only be amended in the event of a clerical or administrative error, material factual information that was not available at the time of assessment, or a new assessment process formally commissioned by the parent/guardian. Disagreement with a report's conclusions alone does not invalidate the report and does not oblige the Centre to rewrite, retract, amend, or reissue it.
6. Intervention Programmes
All intervention programmes are prescribed in advance and have defined structures, intended outcomes, and durations. Intervention programmes are scheduled by the Director of Intervention or designated management member and may only be changed once during the programme duration, subject to approval and availability. The child's schedule is fixed for the duration of the programme. No make-up sessions are provided unless expressly stated in writing by the Centre. Failure to attend intervention sessions regularly and consistently may significantly reduce the effectiveness of the programme. The Lighthouse Centre does not guarantee progress or outcomes where attendance is irregular, poor, inconsistent, or interrupted.
7. Arrival, Supervision, and Departure
Children must arrive on time and be collected promptly after each session. Parents/guardians/escorts must remain with the child until the child is collected by the relevant specialist or authorised staff member. Children may not be dropped at the main gate or left unattended in the reception or waiting area. The Lighthouse Centre does not provide supervision outside scheduled assessment, consultation, or intervention times. Staff are not permitted to escort children outside the Centre premises to vehicles or external pickup locations. Children will not be permitted to leave the Centre alone unless written authorization has been provided by the parent/guardian in advance. Where a parent/guardian repeatedly fails to collect a child on time, the Centre reserves the right to change the child's allocated slot to an earlier time or take any other reasonable scheduling action deemed necessary.
8. Parent/Guardian Presence During Assessment Sessions
To preserve the validity, standardization, professional integrity, and clinical reliability of the assessment process, parents/guardians/escorts are ordinarily not permitted to remain inside the assessment room, clinic room, or formal testing area during assessment sessions once the child has been received by the relevant specialist or authorized staff member. The parent/guardian's role is to accompany the child to the reception or waiting area and remain available where needed until the child is formally handed over to the specialist. The Lighthouse Centre reserves the right to determine the appropriate assessment conditions for each case, including whether any limited parent/guardian presence is clinically necessary, operationally appropriate, or exceptionally justified. Any such exception shall be entirely at the discretion of the Centre and may be limited in duration, scope, or format. Where a parent/guardian's presence, interference, prompting, reassurance, visible reaction, participation, communication, or proximity is judged by the Centre to risk affecting the child's performance, behaviour, attention, emotional response, standardization of testing, or validity of results, the Centre reserves the right to require the parent/guardian to leave the assessment area immediately and to continue the assessment under conditions determined by the specialist. Failure to comply with this requirement may result in interruption, postponement, suspension, or discontinuation of the assessment session where the Centre considers that the professional integrity or interpretive validity of the assessment process may be compromised.
9. Discussions, Clarifications, and Follow-Up
Parents may use a limited portion of their child's session time, where appropriate, to discuss brief related issues or recommendations with the specialist, provided such discussion does not materially interfere with the scheduled service. Specialists often work to tightly scheduled appointments. Accordingly, discussions cannot exceed the booked appointment time. Where a parent/guardian requires lengthy discussion, detailed clarification, review of concerns, discussion of assessment findings, diagnosis, recommendations, intervention planning, or progress, a separate paid consultation appointment must be scheduled. The Lighthouse Centre does not provide unlimited unscheduled consultation by telephone, WhatsApp, email, or in person. Administrative staff are not authorized to provide clinical opinions, defend clinical conclusions, reinterpret reports, or engage in extended discussions on behalf of specialists or management. Any request for information, clarification, documentation, or case-related administrative action must be submitted in writing by email or WhatsApp to the relevant administrative channel. Requests will be addressed as soon as reasonably possible, subject to staff availability and service demands. Parents/guardians are not entitled to demand immediate information, immediate clinical responses, or immediate updates in person.
10. Attendance
Children are expected to attend at least 90% of their scheduled sessions per month unless an exception has been approved in writing by the Centre. Failure to attend regularly, together with poor communication or repeated unexplained absence, means progress cannot be guaranteed. In such cases, the responsible specialist or the Centre may suspend, modify, or discontinue the service and notify the parent/guardian accordingly. Where attendance concerns arise, the Centre may require a meeting with the parent/guardian before services continue.
11. Missed Appointments and No-Show Policy
All scheduled appointments and sessions are entered into the Lighthouse Centre system and may be marked as Completed, Cancelled, or No Show. Appointments must be cancelled at least 24 hours in advance unless otherwise stated in writing. Failure to cancel an appointment at least 24 hours in advance will result in the full-service charge being applied. Appointments missed without prior notice will be marked as No Show and charged in full. Repeated no-shows may result in the refusal of future bookings unless payment is made in advance and accepted by the Centre. Intervention sessions are scheduled in advance and reserved specifically for the child. Missed intervention sessions cannot ordinarily be rescheduled, made up, credited, or refunded, whether missed due to illness, travel, family emergency, scheduling conflict, or any other reason, whether notified in advance or not.
12. Refund Policy
Assessment, consultation, screening, evaluation, report-writing, and report-delivery services are non-refundable once booked and initiated. Intervention programmes paid in advance may be eligible for partial refund only if requested within five (5) calendar days from the programme start date. Any approved refund will be calculated after deducting the cost of sessions already delivered, administrative and registration expenses, and any other applicable programme-related costs incurred up to the date of cancellation. After five calendar days from the start date of the intervention programme, no refund shall be due. No refund is given for missed sessions.
13. Concerns and Complaints
If a parent/guardian has concerns regarding any service, report, recommendation, staff communication, programme issue, or any other aspect of the child's case, such concern must be submitted in writing by email or WhatsApp to the Lighthouse Centre Administration. The Centre will review the matter and determine the most appropriate next step, which may include an administrative reply, scheduling a paid follow-up consultation, referral to the relevant specialist or coordinator, or referral to management where appropriate. The Lighthouse Centre reserves the right not to respond to repeated, excessive, hostile, abusive, or duplicative communications concerning matters that have already been addressed. Front Office and Administrative staff may facilitate communication with the relevant department or member of management, but they are not responsible for arguing cases on behalf of parents/guardians or resolving clinical disputes themselves.
14. Temporary Suspension or Pause of Services
Parents/guardians who wish to temporarily suspend or pause eligible services due to unforeseen circumstances must submit the request in writing by email or WhatsApp at least one week in advance. The request must clearly state the intended start date and end date of the requested pause. A pause or suspension is only valid after written confirmation and approval from the Lighthouse Centre. During the pause period, the child may be removed from the schedule. Parents/guardians must contact the Centre at least seven working days before the pause ends in order to request rescheduling. Original times and days are not guaranteed to remain available. Temporary suspension of service may be granted only once per programme, for a minimum of six weeks, for a maximum of nine weeks, and only where approved by the Centre. Temporary suspension is not available for all services. It is typically limited to longer intervention programmes, subject to the child's programme structure and the Centre's professional judgment. Where relevant, parents/guardians may be responsible for any third-party costs or restart costs associated with pausing and resuming services.
15. The Lighthouse Centre's Right to Refuse, Limit, Pause, or Discontinue Services
The Lighthouse Centre reserves the right to refuse, limit, pause, or discontinue services at any time where necessary in the professional, ethical, clinical, operational, or safety interests of the child, staff, or Centre.
This includes, but is not limited to:
- Non-payment or repeated late payment.
- Poor attendance or repeated missed appointments.
- Withholding, altering, or omitting relevant information about the child.
- Inappropriate, abusive, threatening, hostile, or disrespectful communication or conduct toward staff.
- Repeated uncooperative behaviour by parents/guardians.
- Circumstances in which the Centre determines that it cannot appropriately meet the child's needs.
- Circumstances in which the child is no longer benefiting from the service.
- Repeated demands outside the agreed scope of service.
- Refusal to comply with Centre procedures and policies.
- Any other situation in which continuation of service is deemed inappropriate by the Centre.
The Lighthouse Centre's specialists' interpretations, recommendations, and intervention decisions are partially based on the history and information provided by parents/guardians and relevant third parties. If such information is found to be materially incomplete, altered, or inaccurate, the Centre reserves the right to revise, suspend, or terminate services accordingly.
16. Use of Reports and Third-Party Communication
Reports issued by The Lighthouse Centre are prepared for clinical, educational, and professional purposes and should be interpreted by suitably qualified individuals. Parents/guardians may share reports with schools or other professionals unless otherwise restricted in writing. However, The Lighthouse Centre is not responsible for how third parties interpret, apply, accept, reject, or respond to report findings or recommendations. Any additional letters, meetings, school calls, report clarifications, amendment requests, explanatory notes, or extra documentation requested by schools, examination boards, or third parties after report issuance may be treated as separate chargeable services. The Centre does not guarantee that its reports or recommendations will be accepted by any third party.
